If the above methods don’t work, your Q11 may be a custom carrier-locked box. Contact your IPTV service provider for the specific factory reset procedure or firmware file.
. The box will reboot and return to its original out-of-the-box state. Method 2: The Physical Hard Reset (Recovery Mode) Huawei Stb Q11 Factory Reset
Locate the , which is usually found on the back or bottom of the device, sometimes hidden inside the AV port . If the above methods don’t work, your Q11
This forces the box into permanent recovery mode on next boot. If the above methods don’t work
: Select Factory Data Reset and confirm by selecting Erase Everything .
Prerequisite: The user has functional access to the main menu.