Take a screenshot of this screen if you ever need to contact support.

: No . While the hardware is similar, the firmware is model-specific. Loading Neato D10 firmware onto a D8 will likely brick the robot. Neato’s update servers check the model ID before pushing any update.

If you’ve searched for "," you’re likely facing one of three scenarios: you want to check for an update, you are stuck in a boot loop, or your robot refuses to connect to Wi-Fi. You’ve come to the right place.

: A major update released in late 2022 that addressed several connectivity and mapping bugs.