Министерство за дигитална трансформација Digital Interaction
| Feature | What Changed | Benefit | |---------|--------------|---------| | | New URL: https://agent.sitel-mk.com (bookmark it) | Faster authentication | | Dashboard | Real-time AHT & CSAT widgets added | Easier performance tracking | | Schedule View | Color-coded shifts + time-off requests | Better self-service | | PayStub Access | Now downloadable as PDF | Offline record keeping | sitel online mk updated
It's worth noting that officially rebranded to Foundever in March 2023, marking a major transformation for its operations globally, including in North Macedonia . This change consolidated various sub-brands like SYKES under one unified identity focused on digital-first customer experience (CX). sitel online mk updated