[work] Download Hyperx Cloud 2 Drivers -

Try a different USB port, preferably a USB 2.0 port directly on the motherboard (back of the PC) rather than a front-panel port or hub.

: If you are using the 3.5mm jack directly into your motherboard (without the USB dongle), the headset uses your computer's built-in audio chip. In this case, ensure your or motherboard audio drivers are up to date. OS Compatibility : While the headset works on Mac and Linux, the NGENUITY software is currently only available for Windows. hyperx.com Are you experiencing a specific error message or audio issue, such as the microphone not working download hyperx cloud 2 drivers

If you have tried all three methods above and the headset still does not work, the issue is likely a of the USB dongle. Contact HyperX/HP support for a replacement dongle, as these are sold separately. Try a different USB port, preferably a USB 2

Run the downloaded .exe file (e.g., HyperX_Cloud_II_Firmware_Updater ), click "Update," and do not disconnect the headset until it finishes. 3. Reinstalling Standard Drivers OS Compatibility : While the headset works on

October 2024 – Verified for Windows 11 23H2 and macOS Sonoma.